55 Reviews
Roger L, Leamington Spa, UKDate of stay: August 2019 Access - We had to upgrade the next day our two hire cars for ones with bigger engines(1.4 /1.6) as they did not go up the hill with 4 people and luggage. With hindsight we could have unloaded the passengers and taken the luggage up first, Unfortunately we got stuck on the hill as we met a car coming down and had to stop. We then had to walk and drag the suitcases up to the villa. Location - Handy for touring the area and access to local tavernas. We liked Taverna Agni, Panorarma and O Mylos. Pool - One of the best pools we have had on a villa holiday. Villa - Comfortable and set up for eight people. Housekeeping - Upon arrival the stairs and balconies did not appear to have been cleaned. First night one bed not made up, but rectified the next day. Both mid week towel changes were a complete mix up on allocation of bath towels and pool towels. On the bed sheet change some beds had both sheets changed and others only the top sheet. We were also expecting on a two week holiday a mid stay villa clean. Apart from the housekeeping issues, they did not distract from us all having a lovely holiday. Our Response: Thank you so much for taking the time to review. We realised during August that we had a major issue with regards to the standard of cleanliness at both Villa Acacia and neighbouring Villa Iroko. We had employed a new housekeeper early in the season who as time went on become more disinterested and lacked passion in her job, unlike previous years. We terminated her employment during the first week of September after a number of negative reviews and emails with regards to her work. I would like to take this opportunity to apologise prefusely for the poor standard both you and other clients experience
Roger L, Leamington Spa, UKDate of stay: August 2019 Access - We had to upgrade the next day our two hire cars for ones with bigger engines(1.4 /1.6) as they did not go up the hill with 4 people and luggage. With hindsight we could have unloaded the passengers and taken the luggage up first, Unfortunately we got stuck on the hill as we met a car coming down and had to stop. We then had to walk and drag the suitcases up to the villa. Location - Handy for touring the area and access to local tavernas. We liked Taverna Agni, Panorarma and O Mylos. Pool - One of the best pools we have had on a villa holiday. Villa - Comfortable and set up for eight people. Housekeeping - Upon arrival the stairs and balconies did not appear to have been cleaned. First night one bed not made up, but rectified the next day. Both mid week towel changes were a complete mix up on allocation of bath towels and pool towels. On the bed sheet change some beds had both sheets changed and others only the top sheet. We were also expecting on a two week holiday a mid stay villa clean. Apart from the housekeeping issues, they did not distract from us all having a lovely holiday. Our Response: Thank you so much for taking the time to review. We realised during August that we had a major issue with regards to the standard of cleanliness at both Villa Acacia and neighbouring Villa Iroko. We had employed a new housekeeper early in the season who as time went on become more disinterested and lacked passion in her job, unlike previous years. We terminated her employment during the first week of September after a number of negative reviews and emails with regards to her work. I would like to take this opportunity to apologise prefusely for the poor standard both you and other clients experience
Roger L, Leamington Spa, UKDate of stay: August 2019 Access - We had to upgrade the next day our two hire cars for ones with bigger engines(1.4 /1.6) as they did not go up the hill with 4 people and luggage. With hindsight we could have unloaded the passengers and taken the luggage up first, Unfortunately we got stuck on the hill as we met a car coming down and had to stop. We then had to walk and drag the suitcases up to the villa. Location - Handy for touring the area and access to local tavernas. We liked Taverna Agni, Panorarma and O Mylos. Pool - One of the best pools we have had on a villa holiday. Villa - Comfortable and set up for eight people. Housekeeping - Upon arrival the stairs and balconies did not appear to have been cleaned. First night one bed not made up, but rectified the next day. Both mid week towel changes were a complete mix up on allocation of bath towels and pool towels. On the bed sheet change some beds had both sheets changed and others only the top sheet. We were also expecting on a two week holiday a mid stay villa clean. Apart from the housekeeping issues, they did not distract from us all having a lovely holiday. Our Response: Thank you so much for taking the time to review. We realised during August that we had a major issue with regards to the standard of cleanliness at both Villa Acacia and neighbouring Villa Iroko. We had employed a new housekeeper early in the season who as time went on become more disinterested and lacked passion in her job, unlike previous years. We terminated her employment during the first week of September after a number of negative reviews and emails with regards to her work. I would like to take this opportunity to apologise prefusely for the poor standard both you and other clients experience
Mandy H, UKDate of stay: July/August 2019 Fantastic company, easy to deal with. Any queries we had were answered really quickly. The villas themselves are well maintained, anybody that came from pool and garden to the cleaning staff were all very pleasant and discrete, you wouldn’t even know they were there. I will definitely be using them again. Villa Acacia is in a fantastic location. Very quite no noise at all, but close enough to the village if Gouvia for easy access. Christos the taxi guy was amazing. Helped with many aspects of our stay recommending places to eat and things to go and see. What a lovely family he has too. Really enjoyed the boat hire included in our stay, it was lovely to explore the coastline. Villa was really spacious, and furnishings were all top quality. The bed’s were really comfy, bed linen felt lovely and crisp and was changed every 4 days. All the white good were of good quality too, Washington machine had easy to use programmes from a quick rinse of 25 minutes to full on 2hr washes. Gardens were well maintained and planted with lovely flowers and fruit trees. All in all a great villa.
Mandy H, UKDate of stay: July/August 2019 Fantastic company, easy to deal with. Any queries we had were answered really quickly. The villas themselves are well maintained, anybody that came from pool and garden to the cleaning staff were all very pleasant and discrete, you wouldn’t even know they were there. I will definitely be using them again. Villa Acacia is in a fantastic location. Very quite no noise at all, but close enough to the village if Gouvia for easy access. Christos the taxi guy was amazing. Helped with many aspects of our stay recommending places to eat and things to go and see. What a lovely family he has too. Really enjoyed the boat hire included in our stay, it was lovely to explore the coastline. Villa was really spacious, and furnishings were all top quality. The bed’s were really comfy, bed linen felt lovely and crisp and was changed every 4 days. All the white good were of good quality too, Washington machine had easy to use programmes from a quick rinse of 25 minutes to full on 2hr washes. Gardens were well maintained and planted with lovely flowers and fruit trees. All in all a great villa.
Mandy H, UKDate of stay: July/August 2019 Fantastic company, easy to deal with. Any queries we had were answered really quickly. The villas themselves are well maintained, anybody that came from pool and garden to the cleaning staff were all very pleasant and discrete, you wouldn’t even know they were there. I will definitely be using them again. Villa Acacia is in a fantastic location. Very quite no noise at all, but close enough to the village if Gouvia for easy access. Christos the taxi guy was amazing. Helped with many aspects of our stay recommending places to eat and things to go and see. What a lovely family he has too. Really enjoyed the boat hire included in our stay, it was lovely to explore the coastline. Villa was really spacious, and furnishings were all top quality. The bed’s were really comfy, bed linen felt lovely and crisp and was changed every 4 days. All the white good were of good quality too, Washington machine had easy to use programmes from a quick rinse of 25 minutes to full on 2hr washes. Gardens were well maintained and planted with lovely flowers and fruit trees. All in all a great villa.
Mandy H, UKDate of stay: July/August 2019 Fantastic company, easy to deal with. Any queries we had were answered really quickly. The villas themselves are well maintained, anybody that came from pool and garden to the cleaning staff were all very pleasant and discrete, you wouldn’t even know they were there. I will definitely be using them again. Villa Acacia is in a fantastic location. Very quite no noise at all, but close enough to the village if Gouvia for easy access. Christos the taxi guy was amazing. Helped with many aspects of our stay recommending places to eat and things to go and see. What a lovely family he has too. Really enjoyed the boat hire included in our stay, it was lovely to explore the coastline. Villa was really spacious, and furnishings were all top quality. The bed’s were really comfy, bed linen felt lovely and crisp and was changed every 4 days. All the white good were of good quality too, Washington machine had easy to use programmes from a quick rinse of 25 minutes to full on 2hr washes. Gardens were well maintained and planted with lovely flowers and fruit trees. All in all a great villa.
