55 Reviews
Jenny W, UKDate of stay: September 2013 We have recently returned from an excellent holiday at Villa Rossi. Jane at Guardian Property Services was always very helpful with our booking and fast to respond to any questions that we had. The property is fantastic - well equipped with beautiful gardens and views from the veranda. A very private and peaceful location was ideal for exploring the island - car hire is a must. We would certainly consider returning in the future.
Anonymous, UKDate of stay: August 2013 The physical description of the villa was fine and we liked the location except for the noise, lack of running water and poor customer service. Noise - We arrived late on Monday night and were awoken at 7.30 by the noise of building works next door - cement mixers, stone cutters, hammering etc. This lasted for three days. Lack of running water - The water supply was spasmodic which resulted in a number of days when we were unable to access running water. This meant we had to buy big quantities of bottled water and flush the toilet with water from the swimming pool. Customer service - Guardian property services were providing customer service on behalf of the owners for this property which has to be rated very poor. Examples include; 1) Car hire- we tried to arrange car hire through Guardian property services as it was linked to services offered from the property. The whole process took nearly three weeks resulting in them offering two small cars instead of one large car at an inflated rate as there were no large cars ?available for hire on the island?. We were able to source a large car ourselves at a much lower cost. 2) A couple of days before we were due to depart the rep at Guardian property services informed us she was off for a week as she was getting married but the housekeeper would be round on Saturday. At this stage we only had the contact number for Guardian Property Services. As it transpired this was the mobile of the rep which was switched off (as she was on holiday). Through a bit of searching on the net we managed to get the number of the housekeeper, Diane, so we at least had a contact. In the event it was just as well we did!! Diane was as supportive and helpful as she could be in the circumstances. 3) We appreciate that the building work was ?beyond their control? which they helpfully tried to rectify by offering us another villa. This never came to fruition as they managed to come to an agreement with the builders to stop work. This was helpful but by this stage our holiday had been a bit of a nightmare so we asked if there would be any compensation. The answer was no because they legally did not have to do so!! 4) We appreciate that the water being cut off was ?beyond their control? but you would have thought knowing a family were staying in a property without running water you may have (a) Checked up on them. (b) Provided some bottled water We appreciate that other families may have good experiences of staying at this villa but not us Our Response: I am really sorry you feel it necessary to rate Villa Rossi with just 2 out of 5 stars, the owners try so very hard to provide a beautiful, well maintained villa in such an idylic location. Both the local intermittent water shortages (which have been an Island problem this year) and the building of the garden wall across the lane was completely out of their control. I'm not a 'Rep', you booked a private Villa and not one through a Tour Operator. I look after the villa and just happen to live locally and am more than happy to help guests if they ever need assistance. You phoned me whilst I was away and I came to see you the very next day as soon I returned and we got the neighbour to stop building the garden wall and she agreed to finish it only when the house was unoccupied. The owners of Villa Rossi weren't prepared to offer you a refund or compensation which I felt was your main goal, I am sorry, it was out of my hands. Regarding the car, the Car Hire Company could not locate a 7 seater vehicle during August at such short notice, they tried their very hardest, I don’t think €33 per day is an over inflated rate in August (their usual high season rate) for the two smaller cars you suggested as an alternative. I would like to assure any future guests that the owners Mr & Mrs Alamanos have now installed a 5,000 litre Water Storage tank to supply the villa if in the event of any possible water shortages that may occur in the future. Kind regards Jane
Phil, UKDate of stay: August 2013 After spending a week sailing around the Ionion, I though the holiday couldn?t get any better..... How wrong I was. The Villa is absolutely stunning, it has it all. Beautiful grounds, swimming pool, views from the balcony into the hills of Corfu on one side and the bay near Corfu town from the other. All the furniture, in-door and out-door is of a very high quality and each bedroom has its own air conditioning unit and very comfortable beds. Jane who manages the property is very helpful and arranged our car hire which was delivered to the marina and collected from the airport at the end of the holiday. Jane also granted us access to the Villa at 10 in the morning which made the switch from Yacht to Villa seamless. You need to try the mixed grill at Spiros' tavern 100 yards from the villa but if you have females in the party they should be prepared to be serenaded! The pictures simply don?t do the villa justice; I will definitely be booking again!
Nicky R, Bristol, UKDate of stay: July 2013 Having visited Villa Rossi last summer we couldn't wait to Return. The villa offers everything you need for a relaxing family holiday. The views from the veranda are stunning, We spent many hours relaxing by the pool as well as visiting a number of near by beaches... We cannot recommend this villa highly enough and wouldn't hesitate to return again..
D Jones, UKDate of stay: August 2013 From the booking process to our flight back home, everything was perfect. Jane was excellent with her prompt replies to our e-mails, she arranged our car which was waiting at the airport and was kind enough to do some shopping as we had a late flight. We arrived at the villa late at night and we were instantly impressed by the flood lit gardens, first impressions were of a lovely restored Corfiot house in gardens which were a credit to the owners. The house itself was immaculate, and had every thing you would need for a family holiday. The furniture was very nice quality and the beds extremely comfortable. The pool area is stunning, expensive sunbeds with comfortable cushions and the peacefulness of the whole area made for one of the most relaxing holidays we have ever had. Corfu is a beautiful island and this area in particular is a hidden gem. The village is sleepy and the locals very friendly. We enjoyed fresh eggs from the hens belonging to the neighbour who although didn't speak English made us feel very welcome. I would recommend Villa Rossi to anyone looking for a relaxing holiday away from the crowds. 10/10
Dunning Family, Northamptonshire, UKDate of stay: June 2011 We've had the most fantastic week. The villa and pool are stunning, you've thought of everything. The outside terrace is lovely and the views amazing" The Rowles Family "What a charming villa and a lovely 12 days enjoying breakfast and dinner on the terrace with wonderful views to Corfu Town that Edward Lear painted. Sweet neighbours sending fresh eggs and honey. The Actors/Comics Taverna up the road in a village that Lawrence Durrell noted for the beauty of its local girls! Looking forward to coming again" David Clements-Davies (Author) "Villa Rossi is a fabulous hillside retreat set on the edge of a charming village. A truly beautiful property with wonderful views" The Thompson Family Northants "Villa Rossi has provided us with a two most memorable weeks of a wonderful holiday. We could have wished for no more from the villa and will cherish the memory of the views from the veranda at all times of day. Thank you to the Alamanos family